Refund and Returns Policy

At Wonders Chef, we take pride in delivering top-quality cookware and kitchen essentials across Pakistan. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and the conditions for returns and replacements.

7-Day Replacement & Return Policy

We offer a 7-day return and replacement policy for eligible items starting from the day your package is delivered by our courier partner.

• If 7 days have passed since your delivery, unfortunately, we cannot offer you a refund or an exchange.
• To be eligible for a return or replacement, your item must be unused, unwashed, and in the exact condition that you received it.
• It must be packed in its original brand packaging, including all accessories, glass lids, manuals, and protective padding.

Eligibility & Damaged / Defective Goods

A. Damaged upon Delivery or Manufacturing Defect

If you receive a product with a broken glass lid, physical damage during transit, or a manufacturing defect:

1. Contact us within 24 to 48 hours of receiving your parcel.
2. Provide your Order Number, a brief description of the issue, and clear unboxing photos/videos showing the defect or damage.
3. Once verified, we will arrange a free replacement or issue a refund.

B. Non-Returnable Conditions

Returns or refunds will not be approved if:

• The cookware has been used for cooking, heated on a stove, or altered in any way.
• Non-stick coating damage caused by improper maintenance (e.g., metal utensils, harsh steel wool scrubbers, or thermal shock from pouring cold water on a hot pan).
• The item is returned without original packaging or missing parts/accessories.
• Damage caused by normal wear and tear after usage.

3. Refunds & Cash on Delivery (COD)

Once your returned item is received at our warehouse and inspected:

• We will notify you via email or WhatsApp regarding the approval or rejection of your refund.
• For Online Payments: Approved refunds will be credited back to your original payment method (Credit/Debit Card) within 5–7 working days.
• For Cash on Delivery (COD) Orders: Refunds will be processed via Bank Transfer, JazzCash, or EasyPaisa. Our team will contact you to request your account details once the return is approved.

4. Exchanges

We replace items if they are defective, damaged during shipping, or if the wrong size/color was delivered. If you wish to exchange your unused cookware for a different size (e.g., exchanging a 28 cm handi for a 32 cm handi), you will be responsible for the difference in price and applicable return courier shipping charges.

5. Return Shipping Costs

• If the return is due to our error (damaged product, defective item, or incorrect size shipped): Wonders Chef will cover all courier and replacement shipping costs.
• If the return/exchange is requested by the customer (change of mind or wrong size selected by customer): The customer will be responsible for paying for their own shipping costs to send the item back to our warehouse. Shipping costs are non-refundable.

When shipping items back to us, we strongly recommend using a trackable courier service (such as TCS, Leopard, or M&P) and sharing the tracking tracking number with us.

6. Need Help?

If you have any questions or need assistance with a return or exchange, please reach out to our support team:

Operating Hours: Monday to Saturday | 10:00 AM – 6:00 PM PKT

Email: info@wonderschef.com

Phone / WhatsApp: +92 325 7152202